Tell us a little about your needs. A bilingual coordinator will reply within 48 hours with a confidential, obligation-free plan.
Prefer to write? The form reaches the same team. Most people get a faster answer on WhatsApp.
We assist both insured and self-pay patients. For international insurers, we provide the documentation needed for pre-authorisation and claims, and can liaise with your provider where permitted.
For check-ups, often within one to two weeks. For treatment and surgery, timing depends on the diagnosis and specialist availability — we'll give you a clear timeline after the first consult.
Yes. Your dedicated coordinator communicates in English, and professional medical interpreters join every clinical appointment so nothing is lost in translation.
Absolutely. All information is shared only with the treating hospital and your explicit consent, handled under strict confidentiality — never sold or passed on.
Yes, as part of our Concierge and Family plans. We issue medical visa invitation letters, arrange airport pickup and book recovery-friendly stays near your hospital.
Many patients and families from Muslim communities ask us this first, so we make it easy: just say so when you enquire, and a female coordinator can take care of your case. Where the hospital permits, a female interpreter and a female in-hospital escort can join you too. Your husband, father or another family member is always welcome to stay with you, including in the consulting room.
No forms required — reach us on WhatsApp or email and we'll take it from there.
